When you land

Leaving flights:

On international flights, the cabin crew will distribute the necessary Customs and Immigration forms. If you are stopping en route, you will need your boarding pass to re-board the aircraft. If you’re travelling as a domestic passenger on an international flight within Australia, retain your boarding card with the large D sticker. This will be required to clear Customs at your destination.

Transferring from Australian domestic flights numbered QF400 and above to international flights:

At check-in you will be issued with your international boarding pass. Your international boarding pass and baggage will be tagged through to your final destination. There is no need to claim your baggage or attend check-in at the transfer airport. Follow the signs for international transfers passengers to the complimentary transfer bus (not necessary in Melbourne and Darwin).

Transferring from international to domestic flights numbered QF400 and above:

On arrival at your Australian transfer port, go through Immigration and collect your luggage. Proceed through Customs and follow the signs to the domestic transfer area to re-check your luggage. A complimentary transfer bus (not necessary in Melbourne, Adelaide and Darwin) departs at regular intervals for the domestic terminal for your connecting Qantas flight within Australia. If your connecting domestic flight is numbered QF1-QF399, there is no need to clear Customs and Immigration. These flights depart from the international terminals. Customs and Immigration clearance will be completed at your final destination.

Transferring to Jetstar:

If your next flight is with Jetstar (JQ) or a Qantas codeshare flight operated by Jetstar (QF5000-QF5999), you will need to collect your baggage and proceed to the Jetstar counter to check in for your flight and re-check your baggage. Jetstar flights depart from Jetstar check-in counters at all Jetstar ports, including Sydney’s Terminal 2, Melbourne’s Qantas Domestic Terminal, Brisbane Domestic common user area in the centre of the terminal, Hobart International Terminal and the common user area at the far end of the Cairns Terminal.