What you need to know about your onboard security, safety and health

Qantas security policy

The Qantas Group has a strict policy of denying boarding, or off-loading any passenger who makes inappropriate comments or behaves inappropriately inflight or on the ground. Qantas will not accept any inappropriate comments as “jokes”. It will also seek to recover all costs incurred, including diversions as a result of security incidents, from those involved.

Group-wide security

Security screening is subject to the laws and regulations of the country of operation. The Qantas Group ensures that its passengers, staff and aircraft are safe and secure through an outcome-focused, risk-based approach to security management. Qantas security standards apply across the business, including QantasLink and Jetstar.

A dedicated operations centre monitors global security events 24 hours a day.

Security advice

◖ Pack your own luggage ◖ Do not carry any items for another person ◖ Carry valuables, approved medication and

keys in your carry-on baggage ◖ All knives, sharp objects or cutting implements must be packed in checked baggage ◖ Security measures can include random frisk search after consent is obtained. Passengers may request privacy and must be searched by a screener of the same gender

Important note: Security screening is subject to the laws and regulations of the country of operation.

Restrictions on liquids, aerosols and gels (LAGs)

On all international flights to and from Australia: ◖ Each container of LAGs in your carry-on

baggage must be 100ml or less ◖ All 100ml containers must be placed in

a single transparent one-litre plastic bag ◖ Plastic bags containing LAGs are to be screened separately from other carry-on baggage ◖ If departing, transiting or transferring on an international flight at an Australian international gateway airport, duty-free LAGs must be sealed, with receipt, in a security tamper-evident bag issued at the time of purchase ◖ Passengers may still carry prescription medicines or baby products sufficient for the flight.

Full-body scanners

◖ The Australian federal government has introduced full-body scanners at international gateway airports: Sydney, Adelaide, Brisbane, Cairns, Darwin, Perth, Melbourne and the Gold Coast. ◖ Passengers refusing to pass through the scanner will be banned from entering the sterile area or boarding an aircraft for 24 hours. ◖ Exemptions apply for people with serious medical conditions, infants and small children, and people in wheelchairs. ◖ As per advice, the energy exposure is comparable to that from a mobile phone several metres away. ◖ There are no known safety concerns for people with pacemakers and metal implants or for pregnant women.

Dangerous goods

Common items used every day may seem harmless but on an aircraft they may become dangerous. When the aircraft changes altitude, variations in temperature and pressure may cause items to leak, create fumes or catch fire.

Items that are forbidden on aircraft or have restrictions include lithium batteries, other battery types, camping stoves, fuels, oils, compressed gases, aerosols, household cleaners, matches, lighters, paints, explosives (including flares, fireworks, sparklers and bonbons), emergency position-indicating radio beacons, radioactive material, biological and infectious substances and fuel-powered equipment. This list is not exhaustive so please carefully consider what items you pack for your next flight.

If you’re unsure about an item in your baggage, ask a member of our friendly cabin crew. For further information, go to qantas.com.

Travel advice

Qantas is a partner in the Australian government’s Charter for Safe Travel. Travellers may obtain the latest travel advice for their destination by visiting smartraveller.gov.au.

Automated immigration clearance

Several countries are introducing automated immigration clearance procedures to cope with growing air-travel numbers. The goal is to provide a faster, smoother immigration experience to eligible passengers without compromising border security. Countries providing facilities across our network:

Australia SmartGate: e-passport holders of Australia, Canada, China, France, Hong Kong, Ireland, Japan, Korea, Macau, New Zealand, Singapore, Sweden, Switzerland, UK and US

China e-Channel: citizens of China

Hong Kong e-Channel Residents: citizens and residents of Hong Kong

Hong Kong e-Channel Visitors: frequent visitors that are visa-exempt, including Australians ●

Indonesia Autogate passport gates: citizens of Indonesia

Japan Speedy Immigration: citizens and foreign nationals with re-entry and special re-entry permits ●

New Zealand SmartGate Plus: e-passport holders of Australia, New Zealand, UK and US

Singapore enhanced-Immigration Automated Clearance System (eIACS): citizens, permanent residents, work permit holders and APEC cardholders ●

UAE eGate: UAE citizens and residents ● ●

UK ePassport gates: e-passport holders of UK, Switzerland and European Economic Area (EEA)

USA Global Entry system: US citizens and permanent residents, Dutch citizens, South Korean citizens and Mexican nationals. Canadian citizens and residents with NEXUS membership ● ●

USA Automated Passport Control: for US, Canadian and Visa Waiver Program passport holders

● Fee applies ● Pre-enrolment required