Find a common purpose

2013-2014

Executive general manager, Communication Management Services, Australia Post

“I’d never walked in the shoes of many of the people who were at Australia Post. I’d never worked in mail processing; I’d never been a postie. When you know nothing about the business or the industry, you learn from the people around you who’ve been in that organisation for a long time. Intellectually it was a super-challenging role because it was a time when the company was going through immense change. It was also quite tough and I had to dig deep. It forced me to test my leadership. How do you embrace people who have very different things matter to them? How do you connect with them in a real way and how do you find a common purpose? I don’t know if I was the best leader I could be but I absolutely was myself, even on the days when I hated it.”