FROM THE CEO Alan Joyce CEO, Qantas

When you’re flying somewhere, we know how important it is to arrive on time. A meeting, a connecting flight, a loved one or a much-needed holiday is usually waiting for you. That’s why everyone at Qantas has been working hard to improve our on-time performance or – given there is shorthand for everything in aviation – “OTP”.

For several months last year, as travel ramped back up, our OTP was nowhere near what it should have been. We made a lot of changes and launched a program internally called “getting back to our best”. While we’re always working to make things better, that’s what our people delivered. At the time of writing, Qantas has been the most on-time major domestic airline for five months in a row. We always put safety before schedule but thanks to our amazing people, we’re delivering both. Our service levels – bags, cancellations, catering and call centre – are also back to what our customers expect.

With performance on track again, we’re starting to add more capacity to our network, which will help put downward pressure on fares. The great news is there’s lots more to come. We recently announced our first half-year profit since the pandemic, which means we’re able to accelerate investment in the travel experience on board and on the ground. Qantas already has Australia’s most extensive lounge network with 35 domestic lounges, as well as 16 lounges at international airports across the country and around the world. We’ve got five new and upgraded lounges opening this year, with more in the pipeline. We’ve also released more Classic Reward seats for our Frequent Flyers to book using their points.

Our mission to connect Australia’s east coast with London and New York via direct flights is a step closer, with the finalisation of cabin designs for our new Airbus A350s, including all-new First and Business Suites and a wellbeing zone. The designs were influenced by customer feedback on our direct Perth-London flights, launched almost five years ago and now our longest and most popular route. It’s all part of our efforts to make your journey even better.

Thanks for choosing Qantas.