Simple Offer

I was so moved by the story of the man who showed up to clean a mourning family’s shoes before a funeral (‘I’ve Come to Clean Your Shoes’, September). I couldn’t help but think of walking through the ordeal of my mother’s passing and how simple platitudes didn’t help at all. But those who took the time to do practical things meant so much to my family and me. Thank you for reminding us that grand words are meaningless but thoughtful actions are timeless. KRISTY HALL