AUSTRALIAN SENIORS

SINCE THEY LAUNCHED IN 1998, Australian Seniors have helped protect the financial future, valuable assets, and longplanned retirement of older Australians from all walks of life. Meeting their vision of providing easy-to-understand insurance for the over 50s market, Australian Seniors’ high-quality products, award-winning customer service team, and customer-first approach, have been recognised by both their customers and the wider industry.

Australian Seniors are committed to delivering the best possible customer experience. They understand that customers expect a high level of service, which is why their dedicated sales, support and claims specialists are based in Australia, so customers can be confident they will always be able to speak with a real person and not a machine.

The Talent Acquisition team and managers ensure the right personnel are working for Australian Seniors, by looking for personality traits of empathy, compassion and customer advocacy. All new team members undergo a dedicated training programme and are supported so they are confident in delivering positive customer outcomes.

By providing multiple channels for the voice of the customer to be heard, Australian Seniors are able to use all feedback to inform process and service improvements. This assures they are constantly creating and supplying the products that Australians over 50 want and need.

As we still experience the impacts of the global COVID-19 pandemic, Australian Seniors have continued to provide support and understanding to their customers who are suffering financial hardship, enabling them to keep their cover in place through financial assistance processes.

Australian Seniors also offer DARE magazine, a bi-monthly publication for the over 50s community with news, advice, interviews and more.