NORWEGIAN CRUISE LINE

FOR NORWEGIAN CRUISE LINE (NCL) THE GUEST EXPERIENCE IS ITS HIGHEST PRIORITY. NCL’s Guest First philosophy puts the guest at the heart of every decision the cruise line makes. Their newest ship, Norwegian Prima – the first of six new Prima Class ships, launched in Iceland in August with the help of global superstar Katy Perry – is a direct result of this philosophy in action. “We listened to our guests about what they love most about NCL when designing the Prima Class,” says Ben Angell, VP & Managing Director NCL APAC. “On Norwegian Prima, for example, we increased the size of The Haven by Norwegian – our unique ‘ship-within-a-ship’ concept – and introduced nine new food and beverage concepts to ensure dining on board is as varied as you would find in any cosmopolitan city.”

To maintain the highest standard of customer service, NCL product trainers provide in-depth training to their team members around the world to ensure they are always up to speed on the latest information, including new product updates. The importance of product knowledge and training is also extended to their trade partners and agencies, who have access to online short courses so they can always stay current. The success of this model is reflected in the positive word-of-mouth recommendations from family and friends, many of whom are repeat guests, and which NCL deems to be the most valuable endorsement it can receive.

As the global innovator in cruise travel for over 55 years, NCL has 18 award-winning ships sailing to almost 400 destinations worldwide. NCL encourages travellers to reach out to their local travel agent. Contact its Guest Relations team on 1300 255 200 or visit www.ncl.com to learn more about what makes NCL the perfect choice for their next holiday.