FEROS CARE

Home Care Services NSW/ACT

FEROS CARE ENABLES PEOPLE to live happier, healthier and betterconnected lives through home care services. The all-inclusive charitable organisation has been trusted by thousands of older Australians for over 30 years. A proud leader in the technology space, their multifaceted approach to customer care service ensures clients can manage their services in a way that suits them – including via the MyFeros customer portal and app. MyFeros enables clients to view and change services, see their home care budget and message Feros Care team members directly. They value open and honest feedback from clients, and review offerings and services via regular faceto-face and virtual panels. Comprising of clients, prospective clients, family members and carers, the panels reflect a mix of ages, genders, perspectives and other demographics. “The feedback from client panels is carefully considered and put into action,” said Kim Attenborough, Executive Manager of Community at Feros Care. “We use these sessions to confirm customer communications such as financial statements so they are easy to understand, or determine what’s missing – in the past, feedback from the panel has seen us formulate a new team just to conduct wellbeing check-in calls to our clients.” Feros Care’s passion and level of support isn’t reserved solely for their clients – it starts with their team members. “We ensure team members feel valued, empowered and respected,” added Kim. “After all, when team members are happy, the clients reap the rewards.” As well as providing employees with extensive training and development opportunities, Feros Care offers a host of other incentives and benefits such as access to charity tax benefits, staff discounts off hundreds of retailers, kilometre travel allowance, flexible work arrangements and much more.