Shepparton News

Demand coincides with fewer staff

- By Darren Linton

Click-and-collect and delivery services for groceries in Shepparton are under pressure due to demand from thousands of residents currently in quarantine.

A spokespers­on for Coles said supermarke­ts in Shepparton, Shepparton South and Mooroopna had also been impacted by staff being told to quarantine, while at the same time demand for online shopping had increased.

“We have introduced a number of measures to enable us to continue to serve the community,” the spokespers­on said.

“This includes reducing trading hours and reducing capacity for home delivery and click-andcollect.

“We are working hard to increase capacity; however, we have unfortunat­ely had to cancel a number of home delivery and click-and-collect orders that we have been unable to fulfil. We understand this has caused some frustratio­n and we appreciate our customers’ patience during this time.”

Customers in home isolation can send friends and family to pick up their click-and-collect orders.

“We ask all customers to check in every time they visit one of our stores. QR code posters are located at the front of the store, in-store on sanitiser stations and at the checkout, so customers can check in at any time while they do their shopping,” the spokespers­on said.

Woolworths is under the same pressure, with a spokespers­on confirming a large number of staff had had to undergo testing and could not work until they returned a negative result.

“As a consequenc­e, we regrettabl­y don’t have enough team members to fulfil our normal online order volumes for the local community,” the spokespers­on said.

“We understand this is frustratin­g for our customers and apologise to those who have had orders cancelled or reschedule­d.”

Woolworths is prioritisi­ng deliveries to vulnerable community members, including those in mandatory self-isolation, through a priority assistance service.

 ??  ?? Busy: Supermarke­ts have lost staff to quarantine while demand for online orders is soaring.
Busy: Supermarke­ts have lost staff to quarantine while demand for online orders is soaring.

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