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Ask people about themselves and really listen to the answer”. That is a really vital skill for lawyers to have.

Part of helping to solve your legal concern is that neither the problem nor the solution may be entirely obvious at first glance – nor may the whole solution be a legal one.

Really listening to a client’s answer means that lawyers need to find out what is important to you and work on a plan to achieve that outcome.

Lawyers tend to work towards “winning” – and so they should.

However, what “winning” looks like is not the same for every person; even if the problem sounds similar to one that has been written about in case law or legislation.

When lawyers really listen to the message you are communicating, not only through your words but through hearing about your values, your goals and what is important to you, the solution may surprise you.

If you are in pain, physical or emotional, it is not always obvious what the best solution is going to be for you.

You may entitled to an insurance payment but that may not what be the solution you are really looking for.

The solution may be that you would like the independence to start your own business or escape from life’s pressures for a while or even reduce your fears for the future of your family.

To do the best job for you, lawyers need to understand what you want and help you on the way to your own personal answer, because everyone has an individual idea for how they want their future to be.

As Ernest Hemingway said, “When people talk, listen completely. Most people never listen.”

So, when you need a lawyer to help you rebuild your life after a personal setback, check that they are asking the right questions for you and truly listening to your answers.