Adam and Rachel Healey

Where are you from?

New Guinea originally. We’ve got a long history with the country – my grandfather settled there after the war and my father was also born there.

Tell us about your family.

I have a young family who’ll be going to high school here and my wife is an ex-toowoomba girl, so this is a real homecoming for her. I think people take for granted how beautiful it is here.

How long have you been in this industry?

I had two years with Sealy Posturepedic and seven years with David Jones (ultimately managing their bedding department). We have owned the Forty Winks store in Hervey Bay for nine years and the Bundaberg store for two and now the Toowoomba store is our latest venture.

What earns success in business?

The customer HAS to have a good experience with you. They need to feel comfortable, as if they were at home – like they know you. That can only come by looking after people and by helping them get total satisfaction from their visit.

What do you pride yourself on?

My staff and I genuinely enjoy what we do – you have to love retail to be in this business and that means doing everything you can to ensure our customer service is at the highest level. You need to come to work smiling and leave work smiling and that will get you past any bad day.

What would you like to see for the Toowoomba region in the future?

Prosperity is very important for the region. We all need growth – no matter what business you’re in. We need good rain for our agriculture industry to flourish and we need building and tourism growth to continue. You want everyone doing well because it becomes infectious and the entire community benefits as a result.