Hos­pi­tals are big em­ploy­ers and while we typ­i­cally think of ‘clin­i­cal’ staff — nurses, doc­tors and al­lied health pro­fes­sion­als — hos­pi­tals also em­ploy a wide range of ‘non-clin­i­cal’ sup­port ser­vice staff.

St Vin­cent’s Pri­vate Hos­pi­tal was first es­tab­lished in 1922 and since then, the clin­i­cal teams have be­come in­creas­ingly more spe­cialised.

To­day, St Vin­cent’s pa­tient wards (units) in­clude ma­ter­nity, pae­di­atrics, med­i­cal, sur­gi­cal, or­thopaedics, car­diac, close ob­ser­va­tion, in­ten­sive care and re­ha­bil­i­ta­tion and emer­gency.

Each unit is run by an ex­pe­ri­enced nurse unit man­ager (NUM), who leads a highly trained nurs­ing team with spe­cialised skills to care for their spe­cific co­hort of pa­tients.

Sim­i­larly, theatre and day surgery staff are skilled in highly spe­cialised ar­eas to sup­port an in­creas­ingly com­plex mix of sur­gi­cal pro­ce­dures per­formed at the hos­pi­tal, in­clud­ing car­di­ol­ogy, or­thopaedics, gen­eral surgery, ENT, urol­ogy, oph­thal­mol­ogy, en­doscopy and ob­stet­rics and gy­nae­col­ogy.

Theatre and re­cov­ery teams sup­port the sur­geon as well as care for the pa­tient as they un­dergo and re­cover from their pro­ce­dure.

While clin­i­cal staff are essen­tial to the de­liv­ery of hos­pi­tal ser­vices, the hos­pi­tal could not func­tion with­out the sup­port of the non-clin­i­cal sup­port ser­vice teams — ad­min­is­tra­tion, food and en­vi­ron­men­tal ser­vices, stores, main­te­nance and engi­neer­ing, CSSD (ster­il­is­ing), med­i­cal records, HR, Work­place Health and safety, mar­ket­ing and com­mu­ni­ca­tions, se­cu­rity, linen, or­der­lies and pas­toral care.

Th­ese staff pro­vide essen­tial be­hind the scenes ser­vices to en­sure the on­go­ing op­er­a­tions of the hos­pi­tal run smoothly.

Com­mon to both ar­eas, re­gard­less of the area of work, is that there are end­less op­por­tu­ni­ties for em­ploy­ment and ca­reer ad­vance­ment at St Vin­cent’s.

Will’s story

Will Mundt be­gan his nurs­ing ca­reer in 2006, work­ing as an as­sis­tant in nurs­ing (AIN) while study­ing nurs­ing at USQ.

Twelve years later he is the as­sis­tant direc­tor of nurs­ing (ADOCS) at St Vin­cent’s Pri­vate Hos­pi­tal, a se­nior lead­er­ship role that man­ages the op­er­a­tional as­pects of the clin­i­cal ser­vices.

Will over­sees sev­eral teams and works closely along­side the nurse unit man­agers (NUMS) and other heads of de­part­ment to en­sure the or­gan­i­sa­tion, op­er­a­tion and daily man­age­ment of the hos­pi­tal’s clin­i­cal ser­vices are ef­fi­cient and stream­lined.

Will says his re­spon­si­bil­i­ties give him an op­por­tu­nity to ef­fect change to en­sure St Vin­cent’s con­tin­ues to meet the grow­ing health­care needs of the com­mu­nity in which he was born and raised.

Suzanne’s story

Suzanne Waldron is the St Vin­cent’s ad­min­is­tra­tion ser­vices man­ager. She man­ages ap­prox­i­mately 50 staff in ad­min­is­tra­tive roles in the hos­pi­tal main ad­mis­sions, emer­gency de­part­ment, in­pa­tient wards, day surgery, theatre and pa­tient ac­counts ar­eas.

Raised and ed­u­cated in Toowoomba, Suzanne be­gan her ca­reer as a trainee with the phar­macy guild where she ad­vanced to be­come a dis­pen­sary tech­ni­cian.

Her ca­reer at SVPHT be­gan in 2003 when she worked on the main re­cep­tion desk, and later in other ad­min­is­tra­tion ar­eas in­clud­ing theatre and day surgery as a ward clerk.

Af­ter a hia­tus of four years, she re­joined the hos­pi­tal in 2014, as part of the pa­tient ac­counts team.

Here she learnt more about the ad­min­is­tra­tive and fi­nan­cial as­pects of the fa­cil­ity, which saw her suc­cess­fully ap­ply for the ad­min­is­tra­tion ser­vices man­ager – a po­si­tion she still holds.

Suzanne’s pos­i­tive at­ti­tude to­wards her work and per­sonal life is fun­da­men­tal to her suc­cess.

She strives each day to per­form bet­ter than the day be­fore.

She cares about peo­ple and en­joys lead­ing her team as they per­form their vi­tal roles.

St Vin­cent’s Pri­vate Hos­pi­tal cur­rently has vacancies in clin­i­cal and non-clin­i­cal ar­eas.

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