A YEARN­ING FOR LEARN­ING

WITHOUT TRAIN­ING, SER­VICE SUF­FERS

Style Magazine - - Opinion - BY NIVARD NEL­SON, STYLE COLUM­NIST

Many busi­nesses are op­er­a­tional and suc­cess­ful be­cause of their em­ploy­ees.

Em­ploy­ees of­ten are re­spon­si­ble for the bulk of work to be done, as well as cus­tomer sat­is­fac­tion and the qual­ity of prod­ucts and events.

Without proper train­ing, em­ploy­ees (both new and cur­rent) do not re­ceive the in­for­ma­tion and de­velop the skill sets ne­c­es­sary for ac­com­plish­ing their tasks at their max­i­mum po­ten­tial.

Be­cause hir­ing and train­ing new em­ploy­ees costs more than sim­ply train­ing cur­rent ones, a lack of proper em­ployee train­ing ac­tu­ally costs com­pa­nies and busi­nesses money.

If train­ing is not car­ried out of­ten and ef­fec­tively, new hires and older em­ploy­ees are not taught and told to per­form iden­ti­cal tasks and as­sign­ments the same way.

Old train­ing tech­niques be­come out­dated, caus­ing un­nec­es­sary con­flicts in the work­place.

When em­ploy­ees are not trained, the pro­to­col and guide­lines that they ought to fol­low are not stated clearly, cre­at­ing an en­vi­ron­ment of chaos, con­fu­sion and con­flict.

Train­ing keeps em­ploy­ees fo­cused and up to date on the most ef­fec­tive ways to do their jobs.

Without train­ing, em­ploy­ees are less likely to com­plete tasks quickly and ef­fec­tively enough.

This can cause a lull in the pro­duc­tion of the com­pany, and that can, in turn, dra­mat­i­cally re­duce the busi­ness' profit. Once profit is re­duced, it be­comes more dif­fi­cult to al­lo­cate time and money to train­ing and to com­pany up­keep.

Without em­ployee train­ing, cus­tomer sat­is­fac­tion of­ten de­clines, also lead­ing to a re­duc­tion in profit for the busi­ness.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.