ATMs and Eftpos hit by Telstra
A NATIONWIDE Telstra outage yesterday inconvenienced thousands of people, from travellers and shoppers to Tesla drivers and businesses as the telco’s technical dramas stretched into a second day
The troubled firm blamed an issue with a third party for the outage, which prevented some Eftpos and ATM transactions, and saw taxi drivers refuse travel to anyone unable to pay with cash, businesses turn away customers, and hotels allow travellers to check in without leaving deposits.
The outage also saw many ATMs drained of cash, and drivers of internet-connected cars unable to access services, including maps and music.
A Telstra spokesman said the outage affected its 3G machine-to-machine data services from mid-morning Friday, and services were restored after noon yesterday.
“The issue in a vendor’s network resulted in intermittent authentication of devices which prevented some of them connecting to the network,” he said. “Our team worked through the night on the fix and we are seeing the machine-to-machine traffic returning to normal. A small number of devices may require a restart to reconnect and we are working this through with our customers. We sincerely apologise to customers for the impact it had ... . ”
Telstra refused to name which enterprise customers were affected or how many had been hit but it’s understood services from companies including ANZ, Cabcharge, and Tesla were disabled. The latest outage came just two days after some Telstra online services were rendered inaccessible by a technical fault.
NEGOTIATIONS: STAR Group officers speak to a man on a roof at Woodville West yesterday.