ATMs and Eftpos hit by Tel­stra

Sunday Mail - - NEWS - JEN­NIFER DUDLEYNICHOLSON

A NA­TION­WIDE Tel­stra out­age yes­ter­day in­con­ve­nienced thou­sands of peo­ple, from trav­ellers and shop­pers to Tesla drivers and busi­nesses as the telco’s tech­ni­cal dra­mas stretched into a sec­ond day

The trou­bled firm blamed an is­sue with a third party for the out­age, which pre­vented some Eftpos and ATM trans­ac­tions, and saw taxi drivers refuse travel to any­one un­able to pay with cash, busi­nesses turn away cus­tomers, and ho­tels al­low trav­ellers to check in with­out leav­ing de­posits.

The out­age also saw many ATMs drained of cash, and drivers of in­ter­net-con­nected cars un­able to ac­cess ser­vices, in­clud­ing maps and mu­sic.

A Tel­stra spokesman said the out­age af­fected its 3G ma­chine-to-ma­chine data ser­vices from mid-morn­ing Fri­day, and ser­vices were re­stored af­ter noon yes­ter­day.

“The is­sue in a ven­dor’s net­work re­sulted in in­ter­mit­tent au­then­ti­ca­tion of de­vices which pre­vented some of them con­nect­ing to the net­work,” he said. “Our team worked through the night on the fix and we are see­ing the ma­chine-to-ma­chine traf­fic re­turn­ing to nor­mal. A small num­ber of de­vices may re­quire a restart to re­con­nect and we are work­ing this through with our cus­tomers. We sin­cerely apol­o­gise to cus­tomers for the im­pact it had ... . ”

Tel­stra re­fused to name which en­ter­prise cus­tomers were af­fected or how many had been hit but it’s un­der­stood ser­vices from com­pa­nies in­clud­ing ANZ, Cabcharge, and Tesla were dis­abled. The lat­est out­age came just two days af­ter some Tel­stra on­line ser­vices were ren­dered in­ac­ces­si­ble by a tech­ni­cal fault.

Pic­ture: MIKE BURTON

NE­GO­TI­A­TIONS: STAR Group of­fi­cers speak to a man on a roof at Woodville West yes­ter­day.

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