WHEN ELECTRICITY GOES OUT ...

Check to see if the outage is just you, or involves your neighbourhood. Check to see if it is a planned interruption. Wait 15 minutes. Safety standards require Power and Water to wait 15 minutes before attempting to reenergise a line. If the power is still out, call 1800 245 092 to report it.

If there are trees or other debris on powerlines, always assume the lines are live and keep clear. Report this by calling 000 or Power Water’s emergency number 1800 245 090