Take your con­sumer rights on your hol­i­day

Sunshine Coast Daily - - NEWS -

QUEENS­LAN­DERS who have booked a Christ­mas get­away are be­ing re­minded of their con­sumer rights in case their ac­com­mo­da­tion gives them a nasty sur­prise.

At­tor­ney-Gen­eral and Min­is­ter for Jus­tice Yvette D’Ath said hol­i­day-mak­ers had pro­tec­tions un­der Aus­tralian Con­sumer Law if they ar­rived at their ac­com­mo­da­tion and it was not as ad­ver­tised.

“If you have booked hol­i­day ac­com­mo­da­tion, in­clud­ing through shar­ing econ­omy plat­forms such as Airbnb or Stayz, you are cov­ered by the con­sumer guar­an­tees un­der con­sumer law,” she said.

“Your ac­com­mo­da­tion should be of ac­cept­able qual­ity, safe and match the de­scrip­tion given dur­ing the book­ing process or in ad­ver­tis­ing.

“If you can’t re­solve the mat­ter in this way, lodge a com­plaint with the Of­fice of Fair Trad­ing.”

Con­sumers who want to read up on their rights, in­clud­ing fur­ther in­for­ma­tion on un­fair con­tract terms, can visit www.qld.gov.au/fair­trad­ing.

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