TechLife Australia

Black screen iMac lockout

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At seemingly random times, the display of my iMac (21.5-inch, Mid 2011) goes completely black, and the system is then unusable, so I have to perform a forced shutdown using its power button. This iMac has a Radeon HD 6770M graphics card. Why is this happening? [ BOB PRINGLE ]

Ian Sleighthol­m replies: Given its vintage, a dying graphics card or other hardware could be to blame. Several models of graphics cards have suffered premature failure, probably because of the introducti­on of lead-free solder, and some have had their warranties extended as a result. Before you take the Mac in for repair, check its logs in Console. After this next happens and the Mac has restarted, open Console and search for BOOT_TIME, which should take you back to the last startup. The entries right before that may give a better idea as to what went wrong at the time of the black screen. Otherwise, run Apple Hardware Test or Diagnostic­s; if that reports a hardware fault, you’ll need to take the Mac for repair. If the hardware checks out OK, the Mac could still have a graphics card problem, which may only be possible to fully diagnose by Apple’s in-house tools. The Mac may be inadverten­tly trying to enter Target Display Mode (as when you press CommandF2). You might stop that by temporaril­y restarting in safe mode, or by checking the settings in the Displays preference­s pane.

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