Most NBN customers finally get the speeds they pay for, according to ACCC report

THINGS ARE SPEEDING UP, THEN?

WHILE THE ROLLOUT of Australia’s national broadband service has admittedly not been a smooth ride, things do seem to have been improving over the course of 2018. According to the ACCC’s second ‘Measuring Broadband Australia’ report, only 7.4% of NBN customers are receiving less than half the maximum internet speed promised in their chosen plan. While that percentage is still a significant number, the ACCC report finds that it could be due to “physical limitations” — like the use of old routers that don’t support high speeds — rather than shortcomings in the amount of available bandwidth or other larger infrastructure issues. On the other hand, around two thirds of users are seeing speeds that are at least 90% of what their plan promises.

While there hasn’t been much improvement in speed delivery performance by the telcos since the release of the Measuring Broadband Australia report back in March, ACCC chair Rod Sims says he is “encouraged” by the results, but adds that “we must focus our attention on those who do not have this experience”.