Etiquette is crucial
OFFICE skills and appropriate workplace behaviour are often ignored or not learned, with negative consequences, according to a prominent executive director.
Strata Plus executive director Olivera Ferguson says: ‘‘ Employers prefer staff who have made the effort to gain some level of relevant qualification.
‘‘ In administrative roles experience counts but formal qualifications get you a start.’’
Ferguson adds that formal qualifications can also help school leavers learn basic but vital skills that they may not have picked up at school. These include the importance of punctuality, presentation, courtesy to others and prioritisation of work.