CUSTOMER SERVICE OFFICER
Customer service officers can be employed in a variety of industries but their role revolves around dealing with and listening to people on a daily basis. They are the frontline contact for an organisation, helping customers with inquiries or providing ongoing service. They can have face-to-face contact with people or handle inquiries via telephone, email or other forms of communication. Customer service officers may need to have some sales skills in order to help customers with a range of goods or services offered by the company.
Certificate III in Business – TAFE SA Certificate IV in Customer Contact – Australian Institute of Management (NSW)
Certificate IV in Frontline Management – Victoria University
Diploma of Management – TAFE Queensland
$30,051 to $56,661