The Advertiser - Careers - - Training And Education -

Cus­tomer ser­vice of­fi­cers can be em­ployed in a va­ri­ety of in­dus­tries but their role re­volves around deal­ing with and lis­ten­ing to peo­ple on a daily ba­sis. They are the front­line con­tact for an or­gan­i­sa­tion, help­ing cus­tomers with in­quiries or pro­vid­ing on­go­ing ser­vice. They can have face-to-face con­tact with peo­ple or han­dle in­quiries via tele­phone, email or other forms of com­mu­ni­ca­tion. Cus­tomer ser­vice of­fi­cers may need to have some sales skills in or­der to help cus­tomers with a range of goods or ser­vices of­fered by the com­pany.


Certificate III in Busi­ness – TAFE SA Certificate IV in Cus­tomer Con­tact – Aus­tralian In­sti­tute of Man­age­ment (NSW)

Certificate IV in Front­line Man­age­ment – Vic­to­ria Univer­sity

Diploma of Man­age­ment – TAFE Queens­land


$30,051 to $56,661

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