At your ser­vice

The Advertiser - Motoring - - CARSGUIDE CONFIDENTIAL -

NOT all capped price ser­vice deals are cre­ated equally, as we reg­u­larly warn.

Some brands in­clude every­thing in the pack­age price, such as brake fluid changes at rel­e­vant in­ter­vals. Oth­ers deem brake fluid changes to be out­side rou­tine main­te­nance. I’d rather have every­thing in­cluded in the price in­stead of hav­ing a sur­prise bill sprung on me.

This is why we’re wel­com­ing more de­tailed in­for­ma­tion on the web­sites of sev­eral brands. Some have done it, some are in the process of up­dat­ing de­tails.

Soon, you’ll be able to com­pare not only the cost of each ser­vice but also ex­actly what each rou­tine visit in­cludes.

Other brands, it seems, still pre­fer own­ers to be in the dark. Not a smart move if you want cus­tomers to come back.

I haven’t switched brands for the cars my mum and sis­ter drive purely be­cause I trust the deal­er­ship ser­vice de­part­ment they have gone to for more than 10 years. I know the cost of each visit be­fore they lift the bon­net.

I’m sure many oth­ers buy a car from the same brand based on their ser­vice ex­pe­ri­ence.

The op­po­site is true too, with peo­ple de­fect­ing to other brands due to poor ser­vice. (Ex­hibit A, your hon­our: dis­grun­tled Jeep owner and You Tube star with 2 mil­lion-plus views, Teg Sethi from Mel­bourne.)

Else­where, the smartest move we’ve seen from a deal­er­ship in re­cent times is to give me­chan­ics a pay bonus based on the cars they work on.

Cus­tom­ar­ily, only the ser­vice man­ager gets a kick­back if profit num­bers are good.

By re­ward­ing tech­ni­cians for do­ing the job right the first time, surely ev­ery­one’s a win­ner.

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