The Advertiser

More jobs to meet demand

- GIUSEPPE TAURIELLO

ADELAIDE-based accounting software provider Cashflow Manager has boosted its workforce by more than a third over the past 12 months, and is on the hunt for more staff on the back of demand for its subscripti­on service.

The company recorded 28 per cent revenue growth last financial year and employed 10 additional staff.

It currently employs 35 staff across offices in Adelaide, the UK and US, has also appointed management consultant Daryl Stillwell to its board, chaired by businessma­n Nick Begakis.

Cashflow Manager chief executive Tim Millar said demand for the company’s subscripti­on service had increased during the COVID-19 crisis, from clients seeking to apply for JobKeeper grants.

“Due to extreme events such as bushfires and the COVID-19 pandemic, we saw an increase in small business owners wanting to upgrade their access to our cashflow software to a subscripti­on service, and we saw an increase in people calling our helpline, prompting the need to grow our staff numbers,” he said. “Our support centre has a performanc­e requiremen­t of answering a customer’s call within five minutes. COVID-19 stretched that out because of the high number of calls we were receiving, and pushed us to find new ways to innovate and give our subscriber­s support via text as well as our online chat support.”

After launching a hard copy cash book in the 1990s, Cashflow Manager went digital in 1996, and more recently shifted from pure product sales to a software as a service offering to customers in Australia and overseas. Its customers largely comprise of tradies, contractor­s and small retailers – offering an alternativ­e to larger competitor­s such as MYOB, SAGE and Quickbooks.

In 2018, Mr Millar brought in a new group of shareholde­rs to take over full control from the company’s founder Wayne Burgan.

As part of the company’s recent recruitmen­t drive, two national business developmen­t managers have been appointed to oversee growth in Australia and the UK, while the company continues to recruit for its help desk in Adelaide, which supports customers locally and overseas. “The COVID pandemic flooded us with support calls ... and prompted us to extend our call centre hours,” Mr Millar said.

Cashflow Manager entered the UK market in the 1990s, when Lloyds Bank decided to give a copy of the cash book to every new business customer in the country.

Domestical­ly, close to half of the company’s clients are located in regional areas.

Mr Millar sees opportunit­ies to grow both its domestic and internatio­nal client base.

“Having Daryl Stillwell come on to our board will give us extra insight into the way people operate, and give additional oversight of our operations as we continue to grow and expand our regional, national and internatio­nal operations,” he said.

The COVID pandemic flooded us with support calls

TIM MILLAR

 ?? Picture: Serena Findlay ?? Cashflow Manager chief executive Tim Millar.
Picture: Serena Findlay Cashflow Manager chief executive Tim Millar.

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