Care provider defends handling of case

CHURCHES of Christ Care has defended its handling of Shane Matveyeff’s situation, saying “care and compassion is at the heart of everything we do”.

While declining to comment on the specifics of Mr Matveyeff’s case, Churches of Christ Care director of seniors and supported living Bryan Mason said his organisation had been offering to work with the client, family and other providers “to ensure that they receive the most appropriate care for their individual needs”.

“Any reports of breaches in confidentiality by our staff are thoroughly investigated and detailed responses are provided to the complainant,” Mr Mason said.

“Churches of Christ Care only claims subsidies it is entitled to for the services provided.”

Despite being told by Churches of Christ Care Mr Matveyeff would have to move to a new service provider, the Matveyeffs confirmed with NDIS and Medicare that nothing had changed with the delivery of his packages.

“It was allowing Shane to maintain life in home and live with his hygienic care done with people that he knows,” Shane’s wife Christine said.

The Matveyeffs decided what they saw as a breach of confidentiality, the way their complaint was handled and the way in which Churches of Christ Care had suddenly decided to cut their services was “so stressful and heart-breaking” they decided to leave the organisation.

The Matveyeffs said their decision was entirely based upon the actions of the organisation’s management, not the care workers, who they describe as dedicated and who had looked after Mr Matveyeff over the previous six years.

Mr Matveyeff has since found another provider who is provides the services he needs under his Home Care Package.