The Chronicle

DURABILITY DILEMMA

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We’ve owned a 2013 Mazda CX-9 since new and always serviced it with Mazda. It needs a complete transmissi­on replacemen­t after only 47,000km. Mazda said it will not cover the cost as it is seven years and eight months old. I’d appreciate your advice.

Tony Butera, email

If Mazda won’t offer any goodwill assistance on this failure after such low kilometres, contact the relevant consumer protection agency. Consumer law states: “goods will be of acceptable quality,” and are “safe, durable and free from defects.” The ambiguity comes from what is deemed “durable”. Most would agree 47,000km from a transmissi­on — as long as it’s been correctly maintained and not misused — does not constitute “durable”. We contacted Mazda on your behalf and they refused to comment.

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