Love of cars revs up desire to keep learning
Q&A with Tiffany Halcoop, service manager, Chrysler Jeep Dodge
WHAT DO YOU DO?
As service manager, my role in the service department is overall accountability for vehicle services and repairs completion in accordance with manufacturer requirements.
Fix it right first time, every time, in other words.
It’s my job to ensure customers’ needs are met or exceeded during every visit to the service department.
We are always looking for “the pickle” for our customers, to earn that 10/10 customer feedback.
I look after the service frontline personnel, technicians and apprentices in my team.
WHAT ARE YOU STUDYING?
I completed a Certificate III in Light Vehicle Mechanical Technology via apprenticeship. I am about to complete my second apprenticeship, a Certificate III in Automotive Electrical Technology.
I wanted to expand my knowledge I have gained already from 10-plus years in the industry, which can only add further value to my role and help me at home with fixing my own cars.
I was able to shave 2.5 years off my current studies with recognition of prior learning.
EXPLAIN YOUR INTEREST IN CARS ...
I’m a drift car racer. To put it simply, I can’t help intentionally sliding in a rear-wheel-drive car. Over-steer is my friend. Through many years of practice on the racetrack, (I have learnt to maintain) control from the entry, to corner, to corner, as fast and with as much tyre smoke as possible.
We do this in tandems and groups, with the point of the cars being close to, rather than faster than, one another.
When you drift cars, you also need to know how to fix them and that is why I started learning about mechanical.
BEST ADVICE FOR OTHERS?
Find a great employer who is willing to give you the opportunity to complete an apprenticeship. Your hard work will pay off.
IN THE KNOW: Tiffany Halcoop, service manager for Chrysler Jeep Dodge, is passionate about servicing and racing cars.