Love of cars revs up de­sire to keep learn­ing

The Coffs Coast Advocate - - CAREERS -

Q&A with Tif­fany Hal­coop, ser­vice man­ager, Chrysler Jeep Dodge

WHAT DO YOU DO?

As ser­vice man­ager, my role in the ser­vice depart­ment is over­all ac­count­abil­ity for ve­hi­cle ser­vices and re­pairs com­ple­tion in ac­cor­dance with man­u­fac­turer re­quire­ments.

Fix it right first time, ev­ery time, in other words.

It’s my job to en­sure cus­tomers’ needs are met or ex­ceeded dur­ing ev­ery visit to the ser­vice depart­ment.

We are al­ways look­ing for “the pickle” for our cus­tomers, to earn that 10/10 cus­tomer feed­back.

I look after the ser­vice front­line per­son­nel, tech­ni­cians and ap­pren­tices in my team.

WHAT ARE YOU STUDY­ING?

I com­pleted a Cer­tifi­cate III in Light Ve­hi­cle Me­chan­i­cal Tech­nol­ogy via ap­pren­tice­ship. I am about to com­plete my sec­ond ap­pren­tice­ship, a Cer­tifi­cate III in Au­to­mo­tive Elec­tri­cal Tech­nol­ogy.

I wanted to ex­pand my knowl­edge I have gained al­ready from 10-plus years in the in­dus­try, which can only add fur­ther value to my role and help me at home with fix­ing my own cars.

I was able to shave 2.5 years off my cur­rent stud­ies with recog­ni­tion of prior learn­ing.

EX­PLAIN YOUR IN­TER­EST IN CARS ...

I’m a drift car racer. To put it sim­ply, I can’t help in­ten­tion­ally slid­ing in a rear-wheel-drive car. Over-steer is my friend. Through many years of prac­tice on the race­track, (I have learnt to main­tain) con­trol from the en­try, to cor­ner, to cor­ner, as fast and with as much tyre smoke as pos­si­ble.

We do this in tandems and groups, with the point of the cars be­ing close to, rather than faster than, one an­other.

When you drift cars, you also need to know how to fix them and that is why I started learn­ing about me­chan­i­cal.

BEST AD­VICE FOR OTH­ERS?

Find a great em­ployer who is will­ing to give you the op­por­tu­nity to com­plete an ap­pren­tice­ship. Your hard work will pay off.

Photo: Richard Walker

IN THE KNOW: Tif­fany Hal­coop, ser­vice man­ager for Chrysler Jeep Dodge, is pas­sion­ate about ser­vic­ing and rac­ing cars.

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