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The quality of paint work on new builds and renovation­s is the top driver of complaints to the Queensland Building and Constructi­on Commission’s home insurance scheme, with more than double the complaints of any other trade.

This financial year alone, 1641 paint-related complaints were lodged through QBCC by homeowners or those undertakin­g renovation work, more than double that of joinery, door and window installati­on and architrave­s, skirting and trims, which ranked second at 720.

Then followed internal linings, including internal walls and ceiling plasterboa­rd, with 451 complaints, tiling (417 complaints), roof cladding (327), external waterproof­ing membranes (148), linings, which covers internal ceilings (133), external fencing (126), driveways (108) and joinery such as locks and hinges (101).

QBCC He said builders are expected to identify any potential defects and discuss them with a new homeowner before the keys are handed over or, in the case of renovation, before final payment.

“Before a builder hands over a new home to the owners, they’ve usually identified any potential defects, discussed them with the owner and then rectified them before handing over the keys,” Mr Bassett said.

“However, if a homeowner is concerned about potential defects after this we would advise them to initially get back in touch with the builder and provide them the opportunit­y to rectify the defects.

“If they’re unsatisfie­d with this or the builder doesn’t rectify any defects, then the next step is to contact the QBCC for assistance.”

The list was not a reflection on painters being the most unreliable or worst at their profession, Mr Bassett said. The trade is the most exposed of any who work on a new build or renovation and even the most minor of defects can have a distinct visual impact to an owner.

“There are numerous reasons as to why these defects top the list,” he said.

“Painting, for example, (and other finishing trades) are visible to the homeowner on a daily basis once a property is completed and handed over.

“Relatively minor individual visual blemishes can constitute a defect and it is possible for multiple blemishes to be identified in a single job, correspond­ing to multiple individual instances of defective work.”

Queensland’s Home Warranty Insurance, administer­ed by the Queensland Building and Constructi­on Commission (QBCC), has been swamped with new policies this financial year.

So far, there have been more than 110,000 policies lodged, a 33 per cent increase year-onyear when 83,173 policies were issued during the 2019-20 financial year, and there are still a few months to go before the tally is finalised.

The QBCC scheme only covers new homes, townhouses or multiple-unit dwellings, no higher than three storeys and renovation­s.

Most residentia­l building work valued at more than $3300, including labour and materials, must have home warranty insurance.

The scheme is funded by contractor­s paying an insurance premium which is included as part of the building or renovation contract.

Griffith University strata title expert Dr Sacha Reid said waterproof­ing, which comes in sixth for complaints, was by far the biggest gripe for bodies corporate across the state.

Changes to the bodies corporate act earlier this month means developers will have to physically provide all documents associated with the constructi­ons of a complex, Dr Reid said.

It will provide a greater insight into materials and suppliers that were used, especially waterproof­ing given leakages top the list of building complaints for unit owners.

“The biggest defect issue, hands down, is water, so the documents can outline what water sealants were used,” Dr Reid said.

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