The Courier-Mail - Motoring - - ASK SMITHY -

it took too long to re­solve your com­plaint you should be con­grat­u­lated for main­tain­ing the pres­sure on Toy­ota. Other own­ers frus­trated by prob­lems with their cars, what­ever the make, should take note.

Pro­ton Jum­buck I bought in 2009 was the first new car I bought and has been noth­ing but a heart­break­ing and costly de­ci­sion. There have been lots of prob­lems start­ing from the day af­ter I took de­liv­ery. There was a bro­ken gearshift boot, the mo­tor in the driver’s side win­dow was not work­ing, the bon­net latch had to be re­placed, and the en­tire up­per and lower dash was warped and needed re­plac­ing. Get­ting the work done also proved a night­mare with can­celled ap­point­ments and no cour­tesy cars or bus. I am concerned that I have put my­self $17,000 in debt for a le­mon. I have com­plained to the dealer and have re­ceived no sat­is­fac­tion. They seem to treat their other cus­tomers very well, but treat their Pro­ton cus­tomers like they don’t mat­ter. When I phoned Pro­ton they told me that be­cause the is­sues were not safe­tyre­lated they would not buy back or re­place the ve­hi­cle. I re­quested an ex­tended war­ranty or dis­counted ser­vices and they stated that they do not feel that this sit­u­a­tion war­rants any good will. Pro­ton ad­vised that they do

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