Patchy response to
WE took delivery of our Hyundai Veloster in August and almost immediately noticed a large number of paint defects. After an inspection by Hyundai it was confirmed that defects were present. Due to the extent of the defects, I requested a replacement vehicle as I believed it constituted a major failure under the Competition and Consumer Act 2010 but the company disagreed and advised that the only remedy it allowed for was for my preferred workshop to provide a quote for the repairs. I provided the quote to rectify all the defects in my vehicle, which was rejected. Hyundai did not agree as to the extent of the defects and the number of panels affected. Following another inspection by the dealer, the manufacturer and their preferred repairer in September, I was advised that a number of the defects that have been highlighted are considered acceptable for ‘‘a mass produced vehicle that has been built to a budget’’. I have received advice from independent members of the repair and insurance industry on what they consider is acceptable and the defects in my vehicle are definitely not acceptable by their guidelines. I have sought the assistance of NSW Fair Trading. However it doesn’t appear this will be resolved unless it goes to a hearing.
Halil Topalcik, email I’ve had my 2005 Toyota Prius since new. It’s been garaged the whole time and it’s nowhere near salt air, yet the car is rusting at the bottom sill of the hatch door. It seems ironic that a simple panel has rusted, while the hybrid battery is still under warranty. Am I expecting too much? Is rust a common complaint in this model?
Geoff, email I have two concerns with my 2009 Ford FG XR6 cab-chassis, which I have owned from new. It has done 35,000km. First, there is a clunk in the left rear when I stop. The dealer says that everything is OK and that petrol moving around in the tank is causing the clunk. Have you heard of the same problem in this type of vehicle? Second, when I change gears from