Patchy re­sponse to

The Courier-Mail - Motoring - - FRONT PAGE -

WE took de­liv­ery of our Hyundai Veloster in Au­gust and al­most im­me­di­ately no­ticed a large num­ber of paint de­fects. Af­ter an in­spec­tion by Hyundai it was con­firmed that de­fects were present. Due to the ex­tent of the de­fects, I re­quested a re­place­ment ve­hi­cle as I be­lieved it con­sti­tuted a ma­jor fail­ure un­der the Com­pe­ti­tion and Con­sumer Act 2010 but the com­pany dis­agreed and ad­vised that the only rem­edy it al­lowed for was for my pre­ferred work­shop to pro­vide a quote for the re­pairs. I pro­vided the quote to rec­tify all the de­fects in my ve­hi­cle, which was re­jected. Hyundai did not agree as to the ex­tent of the de­fects and the num­ber of pan­els af­fected. Fol­low­ing an­other in­spec­tion by the dealer, the man­u­fac­turer and their pre­ferred re­pairer in Septem­ber, I was ad­vised that a num­ber of the de­fects that have been high­lighted are con­sid­ered ac­cept­able for ‘‘a mass pro­duced ve­hi­cle that has been built to a bud­get’’. I have re­ceived ad­vice from in­de­pen­dent mem­bers of the re­pair and in­sur­ance in­dus­try on what they con­sider is ac­cept­able and the de­fects in my ve­hi­cle are def­i­nitely not ac­cept­able by their guide­lines. I have sought the as­sis­tance of NSW Fair Trad­ing. How­ever it doesn’t ap­pear this will be re­solved un­less it goes to a hear­ing.

Halil Topal­cik, email I’ve had my 2005 Toy­ota Prius since new. It’s been garaged the whole time and it’s nowhere near salt air, yet the car is rust­ing at the bot­tom sill of the hatch door. It seems ironic that a sim­ple panel has rusted, while the hy­brid bat­tery is still un­der war­ranty. Am I ex­pect­ing too much? Is rust a com­mon com­plaint in this model?

Ge­off, email I have two con­cerns with my 2009 Ford FG XR6 cab-chas­sis, which I have owned from new. It has done 35,000km. First, there is a clunk in the left rear when I stop. The dealer says that ev­ery­thing is OK and that petrol mov­ing around in the tank is caus­ing the clunk. Have you heard of the same prob­lem in this type of ve­hi­cle? Sec­ond, when I change gears from

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