Lay out the silver service
Capped costs make Australia’s true favourite an even better buy
OWNERS do it anyway, now it’s official — your Mazda need be serviced but once a year. Better yet, every scheduled service is capped for the length of ownership.
A new capped price program, Mazda Service Select, does away with the outdated six monthly/10,000km for an annual program that — according to figures supplied by the car maker — makes the allimportant new Mazda3 one of the cheapest compact cars to own (see table).
The program is introduced next week with the new 3, to be implemented on all models by June. The 10,000km limit remains but, rather than pay for twice-yearly servicing, owners need to return to the dealer annually.
“Mazda Service Select means our customers are not locked into a schedule that may not reflect their driving habits,” Mazda managing director Martin Benders says.
“The average number of kilometres travelled by our customers has dropped from 15,000km five years ago to 13,000km today.
“That means a typical Mazda customer will only have to service their car every nine months or so, meaning just four rather than six trips to their dealer over three years. Mazda Service Select maintains the 10,000km service interval as the vast majority of our customers are private buyers.
“They have told us and continue to tell us that they think the 10,000km interval provides a regular safety and tech check of their vehicle, ensuring both its longevity and stronger resale value.”
From next weekend a full list of service prices will be viewable online. The price of every scheduled service is capped for the life of the vehicle.
Benders emphasises this distinguishes it from the majority of capped service programs which expire in five, but usually, three years.
Carsguide had unstintingly criticised Mazda for adhering to an outmoded servicing model — to the extent of being ready to disqualify the Mazda3 from Car of the Year consideration.
However, Benders attributes the change to none other than the brand’s buyers who were in general simply ignoring the sixmonthly stipulation.
“Customer feedback (was) the reason,” he says. “Service pricing is not the most critical $5325 $5971 $6098 $6700 $6823 $6850 element and the vast majority are happy, but some are looking for a program not tied to a strict six-month interval.”
Benders says the program is designed for the brand’s overwhelmingly private ownership — a tacit jab at the Corolla. The Toyota edged the outgoing 3 for the best selling car of 2013, though its numbers are swelled by fleet sales.
Like the dentist but less pain: The coming Mazda3 hatch, left, and sedan need only annual servicing