Shock of the new
I have had the noisy rear shock absorbers on my 2012 Jeep Grand Cherokee changed three times under warranty. Now, again, they have become noisy and Jeep won’t change them again but is working on another fix for this problem. Have you heard any more about this? Paul Schubert, email
MORE SHOCK HORROR
Since we bought our 2012 Jeep Grand Cherokee Limited Diesel we have been complaining to Jeep regarding a knocking or rattle coming from the shock absorbers. It just makes the noise constantly when driving. I don’t know if you have heard of this problem and, if so, what results have you heard? Jeep has looked at it several times and replaced the shockers with a different model — which was meant to stop the noise but I reckon it is no better at all. Russell Reddie, email We’ve been in touch with Jeep and have this reply from spokeswoman Karla Leach: “These incidents are isolated cases, and do not impact the full functionality of the vehicle. We have replaced some shock absorbers in order to deliver greater vehicle enjoyment for customers. We would be happy to assist to review the customer’s vehicle if the problem persists after shock absorber replacement.” So grab this copy of the Carsguide and get down to the dealership.
I read with great interest that there is an extended warranty on the 2013 Nissan Dualis. I bought a 2013 Dualis Ti-L in December and wasn’t offered the extended warranty. I must say that I’m really happy with the car, perhaps sacrificing comfort and convenience over speed, as it fits our lifestyle. Alan Hazdard, email The warranty is bait to clear remaining stocks of cars built last year.
FIRST FOR THIRST
I bought a 2013 Mazda3 Neo automatic sedan in August and it is using a lot of petrol, I feel. Most times I am only getting about 300km350km from a tank. I have mentioned the fuel consumption to the service department at my dealer and they did some road testing and I was told they achieved 6.8L/100km. However, as per the display in my car, my average is 13.6L. Have you heard of anyone else experiencing this high fuel consumption? I was told it was because I only do short distances. I am not a leadfoot. Alison, email Never measure fuel economy based on range but only in L/100km — because range depends more on the tank size. You should zero the trip computer, then go for a long highway-style run to check the result. If it’s down where it should be, you will have to adjust your driving around town.
When I bought my 2010 TSI Golf wagon the salesman told me to use 95 RON petrol. At my first service the mechanic said I should be using 98 RON. Now I see the two Golfs in the Carsguide cover story are using 95 RON. Please help me sort out what I should use. Fiona Webb, email VW Australia’s Karl Gehling answers: “The 2010 Golf Wagon TSI range requires a minimum 95 RON.”