Grounded by airline in crass cash grab
FLIGHT or fight… for flight.
Flying can be fun. However, not flying can be even more fun and not just because you avoid those flights that go up and down like a yoyo, or spear into the sea because a mechanic forgot to tighten the sump plug.
Not flying means you’ll never have to reschedule.
Last year because a work thing was cancelled, I postponed a flight on an airline that is acronymic but shall remain nameless. No worries, surely I’d get some credit?
“Don’t have a date yet Mr Crus? We’ll give you a voucher for the amount of your flight … for $100, thank you.”
Got the voucher and an email saying I had a year to redeem myself.
As it was a wine thing, one vintage later I sought redemption, over the phone because there was no ‘Voucher’ button online.
Then for the first time in aviation history, prices went up … after two hours on hold, “You’ll also have to pay the difference in fares, Mr Crus.” Struth, another $100.
“And, sorry Mr Crus, your return flight falls outside the 365-day statute of limitations of our generosity, you’ll also have to pay for the return.”
“But your email says ‘Redeem’ before the date, not ‘fly’.”
“Sorry, Mr Crus, that’s not what we think it means.”
“The return flight is two days after the cut-off, can you show no leniency, no mercy?” “Correct, Mr Crus.” “May I speak with your supervisor?” We got cut off.
Another two hours of elevator music, “Mr Crus, we’ll allow your return flight if you please just go away. However, because you have booked this flight over the phone, there’ll be another charge of $50.”
“But you can’t do it online.” Had we been on a video call, I would have seen her lean back and chortle to her colleagues: “Old fart on line 3, can’t use the internet”. I fumed quietly
to myself and spat on my voucher, realising too late it was also my laptop.
Oh well, what’s four hours of your life and $250 extra?
A good night out and a decent box of wine, that’s what.