Customers winning battle against corporate might
With two senior banker resignations last week, I think the tide may finally be turning in the right direction (“NAB’s day of turmoil at the top”, 8/2).
It is not the shareholders who make organisations successful, but rather its customers. Without paying customers, all businesses are nothing and it’s time we customers demand the respect we deserve. Next on the agenda are utility providers, insurance companies, superannuation companies and any other organisation that treat the very people who provide them with their only source of revenue as fools. Keith Fernandez, Pendle Hill