Cus­tomers win­ning bat­tle against cor­po­rate might

The Daily Telegraph (Sydney) - - Letters -

With two se­nior banker res­ig­na­tions last week, I think the tide may fi­nally be turn­ing in the right direc­tion (“NAB’s day of tur­moil at the top”, 8/2).

It is not the share­hold­ers who make or­gan­i­sa­tions suc­cess­ful, but rather its cus­tomers. With­out pay­ing cus­tomers, all busi­nesses are noth­ing and it’s time we cus­tomers de­mand the re­spect we de­serve. Next on the agenda are util­ity providers, in­sur­ance com­pa­nies, su­per­an­nu­a­tion com­pa­nies and any other or­gan­i­sa­tion that treat the very peo­ple who pro­vide them with their only source of rev­enue as fools. Keith Fer­nan­dez, Pen­dle Hill

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