Excess wait to get cash back

from February 2-6. He did so via Rentalcars.com, which arranges seven million hires around the world annually.

Mr Usher forked out extra for a product he thought would ensure he didn’t have to pay an excess if he was in an accident, which he subsequently was.

However he was told a $4400 excess was payable when he returned the slightly damaged vehicle to Redspot.

The Rentalcars.com product had not reduced his excess to zero. It merely offered a refund on the excess.

Redspot told Mr Usher if he didn’t pay, his credit history could be affected and that a debt collector would become involved.

Earlier this month Redspot set about chasing the other driver, Sydney man Anthony Williams. It sought $1630 for the repair, $327 for loss of use, plus a $220 administration fee, making a total of $2184.

When contacted by the Bulletin

readers can soon check out the alligators and their Sanctuary mates for less, with the regular entry price of $49.95 slashed to just $25 with our upcoming promotion.

See page 10 for details. Redspot CEO Dan Mekler rang Mr Usher and promised to refund the difference between the excess charge and the repair cost, as well as $150 for accrued interest. Prior to this Redspot hadn’t managed to return any calls or emails.

Rentalcars.com’s UK-based CEO Ian Brown said the case was “unusual” and that the other driver’s insurer had been “unreasonably slow”.

“Therefore our team haven’t been able to close the case and issue the refund,” Mr Brown said. “Given that situation and the unacceptable delay, we’re just going to refund the balance of the excess.”