Busi­ness helps 27 mil­lion peo­ple

The Northern Star - - NEWS -

A SMALL busi­ness that op­er­ates out of an of­fice in an old school build­ing is in the run­ning for a pres­ti­gious award.

Lo­cal Clunes tech busi­ness Spec­trum Mes­sage Ser­vices has been named a fi­nal­ist in the Small Busi­ness cat­e­gory of the an­nual Premier’s NSW Ex­port Awards.

Spec­trum Mes­sage Ser­vices op­er­ates out of an of­fice at the old Clunes school on Walker St.

Man­ag­ing di­rec­tor Ger­ard Vos said Spec­trum’s tech­nolo­gies en­abled fi­nan­cial in­sti­tu­tions to re­duce the risk of fraud and pro­vide su­pe­rior cus­tomer ser­vice, while also re­duc­ing op­er­a­tional cost and com­plex­ity.

“If you have a credit or a debit card, there is a high chance that you will ex­pe­ri­ence some type of fraud, like mil­lions of other peo­ple around the world,” he said.

“To com­bat fraud, banks em­ploy fraud sys­tems that flag sus­pi­cious trans­ac­tions or de­cline trans­ac­tions au­to­mat­i­cally.

“Spec­trum’s tech­nol­ogy trans­lates those events to a text mes­sage or push alert to the cus­tomer ask­ing them to con­firm or deny a trans­ac­tion.

“On the sim­ple Yes/No re­sponse the sys­tem can then take all ac­tions of an op­er­a­tor, and there­fore quickly fixes the is­sue for the card holder, or re­ports it as in­deed fraud­u­lent.

“Around 27 mil­lion peo­ple in 20 coun­tries re­ceive alerts from Spec­trum’s sys­tems in­stalled at var­i­ous banks.”

Mr Vos is a Clunes lo­cal who is flu­ent in five lan­guages, which en­ables him to com­mu­ni­cate and work closely with Spec­trum’s clients around the world.

“I travel a lot but re­ally en­joy com­ing home and work­ing at Clunes,” he said.

“The clean air and nat­u­ral en­vi­ron­ment al­lows you to re­ally con­cen­trate and put com­plex ideas into per­spec­tive.”

The win­ners of the Ex­port Awards will be an­nounced at a gala din­ner on Oc­to­ber 24.

Photo: Con­trib­uted

Spec­trum Mes­sage Ser­vices man­ag­ing di­rec­tor Ger­ard Vos.

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