Aussies can expect NBN refunds
AUSTRALIANS can expect better service, more transparency and possible financial compensation from the company responsible for building the nation’s broadband infrastructure.
Going forward, NBN Co will have to pay retail service providers such as Telstra and TPG a $25 rebate for every late connection, fault repair or missed appointment under a new agreement prompted by the consumer watchdog.
The NBN will also have to publish comprehensive congestion data on its fixed wireless networks that service regional homes.
The changes are outlined in a court enforceable undertaking that the NBN wholesaler pledged to the Australian Competition and Consumer Commission as part of the watchdog’s ongoing inquiry into NBN Co’s service.
“This will lead to improved NBN connections and fault services performance overall,” ACCC chairman Rod Sims said.
Under the existing wholesale broadband agreement with RSPs, rebates were highly conditional. The change means NBN will automatically pay retail providers without them needing to lodge a claim.
Broadband customers rarely deal directly with the NBN but instead arrange installation and fix technical issues through their chosen retail provider. Under the new requirement, there is an onus on internet providers to pass on any rebate to their customers.
Compensation coming for customers.