Aussies can ex­pect NBN re­funds

The Northern Star - - TRENDING - Nick Whigham

AUS­TRALIANS can ex­pect bet­ter ser­vice, more trans­parency and pos­si­ble fi­nan­cial com­pen­sa­tion from the com­pany re­spon­si­ble for build­ing the na­tion’s broad­band in­fra­struc­ture.

Go­ing for­ward, NBN Co will have to pay re­tail ser­vice providers such as Tel­stra and TPG a $25 re­bate for ev­ery late con­nec­tion, fault re­pair or missed ap­point­ment un­der a new agree­ment prompted by the con­sumer watch­dog.

The NBN will also have to pub­lish com­pre­hen­sive con­ges­tion data on its fixed wire­less net­works that ser­vice re­gional homes.

The changes are out­lined in a court en­force­able un­der­tak­ing that the NBN whole­saler pledged to the Aus­tralian Com­pe­ti­tion and Con­sumer Com­mis­sion as part of the watch­dog’s on­go­ing in­quiry into NBN Co’s ser­vice.

“This will lead to im­proved NBN con­nec­tions and fault ser­vices per­for­mance over­all,” ACCC chair­man Rod Sims said.

Un­der the ex­ist­ing whole­sale broad­band agree­ment with RSPs, re­bates were highly con­di­tional. The change means NBN will au­to­mat­i­cally pay re­tail providers with­out them need­ing to lodge a claim.

Broad­band cus­tomers rarely deal di­rectly with the NBN but in­stead ar­range in­stal­la­tion and fix tech­ni­cal is­sues through their cho­sen re­tail provider. Un­der the new re­quire­ment, there is an onus on in­ter­net providers to pass on any re­bate to their cus­tomers.

Photo: Rob Wright

Com­pen­sa­tion com­ing for cus­tomers.

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