On October 27, I bought a new Honda Civic VTi-LX with five-year warranty. Honda started a national “Feel Good” campaign on November 1 offering an extended seven-year warranty. I wrote to Honda’s head office to request the same coverage but was refused. I think this is a pretty pathetic response to a new Honda customer. What do you think? Peter Knol, email It’s so frustrating when a deal comes out immediately after purchase, especially desirable extended factory warranties. Holden, Volkswagen, Mazda and others have all added years to their warranties recently and inevitably some customers just miss the boat. You’re rightly aggrieved but it’s just bad luck in this instance. From a maker’s point of view, if the deal was applied to those who bought four days before such a campaign started, should the same apply to someone who bought four months before?
The cost of my Land Rover Discovery’s scheduled servicing over three years comes to nearly $3000. By the time the five-year warranty ends, it will exceed $5000. My local Land Rover specialist advised me to continue with services through the dealership until the warranty expires, as updates performed by other qualified service technicians make any warranty claims “difficult”. Dave Stimson, email To protect your warranty, services have to be performed in accordance with the manufacturer’s specifications, fitting genuine or approved parts. If a specialist does so, warranty must be honoured. Land Rover services aren’t cheap — that’s the prestige car premium. Where the difference can come is if something big fails after your warranty expires. Goodwill claims are far more likely to be met if you’ve kept in the dealer network.
Re 4WDs, buyers of such vehicles rarely go on a dirt road let alone across the Simpson Desert. The tyres and suspension are on-road specification and you need to spend another $20,000 to make them real rough riders. Why buy them in the first place? John Hayman, email SUV marketing departments, John is onto you. You’re absolutely right, that’s why when you go proper bush bashing you’ll find old LandCruisers and Patrols with lift kits and knobbly tyres … and not many BMW X5s. The new Ford Ranger Raptor is an exception. It’s the real off-road deal.
CRUISE IS THE CULPRIT
Re early brake wear on BMW’s X1. I’ve found adaptive cruise control is a major culprit for rapid brake pad and disc wear as brakes are applied so regularly. To avoid this, I now drop a gear to improve engine braking when needed. Howard Wilson, email