‘Xtra’ spe­cial awards

Glad­stone Floor­ing Xtra lay­ing foun­da­tion for suc­cess

The Observer - - NEWS -

IT’S been a whirl­wind open­ing year for Glad­stone Floor­ing Xtra, cul­mi­nat­ing with the fran­chise tak­ing out two tro­phies at the an­nual Best in Busi­ness Awards last week­end.

Glad­stone Floor­ing Xtra claimed the Lo­cal Fran­chise and Re­tail Less Than 10 Staff awards al­most one week shy of its first birth­day.

“We were over the moon,” said co-owner Emma Con­nell.

“It’s our first year in busi­ness with the floor­ing shop, ob­vi­ously we’ve been in town a lot longer than that in build­ing.

“It’s our first birth­day (to­mor­row) so this was the first year we were nom­i­nated.”

Emma and hus­band Matthew at­tended the 2016 Best In Busi­ness Awards for their build­ing com­pany Con­nell En­ter­prises.

Since then they’ve wanted to make Glad­stone Floor­ing Xtra a “des­ti­na­tion” where peo­ple came for the ex­pe­ri­ence rather than just their floor­ing needs.

“They come to get the spe­cial treat­ment when they come into the shop,” Emma said.

“We’ve got the free cof­fee on week­ends, the lounges set up and we’re pretty proud of our show­room.

“We’ve also got rugs, blinds, one of the girls is an in­te­rior de­signer, so we of­fer de­sign ad­vice as well and have a wide va­ri­ety of dif­fer­ent ma­te­ri­als.”

Emma said hav­ing strong back­ing from the Floor­ing Xtra head of­fice gave them the con­fi­dence to reach greater heights.

“We are quite proud to hold their name be­cause we feel they’re a great brand and fran­chise who are very sup­port­ive,” she said.

“Our re­gional man­ager in Bris­bane vis­its quite reg­u­larly and we’ve never ex­pe­ri­enced that with a fran­chise we’ve owned be­fore.”

Emma said store man­ager Bobby Lenz, who was nom­i­nated for the Busi­ness Leader and Best In­di­vid­ual Ser­vice awards, was very pas­sion­ate.

“We def­i­nitely agree he set up an en­vi­ron­ment where the staff can grow and they are happy and like com­ing into work,” she said.

Photo: Matt Tay­lor GLA031118BIBAWA

Glad­stone Floor­ing Xtra won the Lo­cal Fran­chise and Re­tail Less Than 10 Staff awards at the 2018 Best in Busi­ness awards. Pic­tured is Matthew Con­nell, Bobby Lenz and Emma Con­nell.

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