Uber cu­ri­ous about new ser­vice in Gladstone

The Observer - - YOUR SAY - MARK ZITA [email protected]­sto­neob­server.com.au

I’LL ad­mit, de­spite liv­ing in Bris­bane for a long time, I’ve never ac­tu­ally used Uber to get around the city.

How­ever, I’ve been a fan of the coun­ter­part food de­liv­ery ser­vice, Uber Eats.

I’ve spent count­less dol­lars or­der­ing my favourite food and get­ting it de­liv­ered to ei­ther my home, or at uni when I’m slav­ing on an im­por­tant as­sign­ment.

While it may be the epit­ome of lazi­ness, Uber has trans­formed the way we con­duct our lives to­day.

For years, the taxi in­dus­try had a mo­nop­oly on per­son­alised trans­port, and when Uber started op­er­at­ing in Bris­bane, there was ma­jor up­roar.

How­ever, it has brought down prices to a level where the con­sumer wins.

So when I heard Uber was ar­riv­ing in Gladstone, it was a chance for me to see what the fuss was about. I de­cided to do a test drive from the of­fice to

‘‘WHAT I LOVE ABOUT UBER IS THE CON­VE­NIENCE – YOU SIM­PLY OR­DER A CAR THROUGH THE APP

Stock­land Gladstone.

What I love about the ser­vice is the con­ve­nience – you sim­ply or­der a car through the app.

You get to see where the car is, the name of your driver, and the charges up­front – $9.63.

Within a few min­utes, my driver Ani­tas ar­rived. His car was clean and pre­sentable, and he was happy to see me as his first cus­tomer.

That’s what im­pressed me with Uber, whether if you want a lift or want food de­liv­ered, the drivers are al­ways po­lite.

Once ar­riv­ing at the desti­na­tion, there’s no need to fum­ble with coins or change.

Funds are au­to­mat­i­cally de­ducted from your credit card, mak­ing it so con­ve­nient.

Un­for­tu­nately, due to a glitch in the sys­tem, I was over­charged $10 more than quoted, but you can re­port that to Uber to get it fixed.

Within three hours, a par­tial re­fund was is­sued with the cor­rect charges.

A stark dif­fer­ence from taxis, where you might not know what the fare is un­til the end.

Through that ex­pe­ri­ence, I think Uber has gained it­self a new reg­u­lar cus­tomer.

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