Be aware of your hol­i­day rights

The Queensland Times - - NEWS -

QUEENS­LAN­DERS who have booked a Christ­mas get­away are be­ing re­minded of their con­sumer rights in case their ac­com­mo­da­tion gives them a nasty sur­prise.

At­tor­ney-Gen­eral and Min­is­ter for Jus­tice Yvette D’Ath said hol­i­day-mak­ers had pro­tec­tions un­der Aus­tralian Con­sumer Law if they ar­rived at their ac­com­mo­da­tion and it was not as ad­ver­tised.

“If you have booked hol­i­day ac­com­mo­da­tion, in­clud­ing through shar­ing econ­omy plat­forms such as Airbnb or Stayz, you are cov­ered by the con­sumer guar­an­tees un­der the ACL,” Mrs D’Ath said.

“Your ac­com­mo­da­tion should be of ac­cept­able qual­ity, safe and match the de­scrip­tion given dur­ing the book­ing process or in ad­ver­tis­ing.”

Mrs D’Ath said there were op­tions if you were un­happy with the ac­com­mo­da­tion.

“If you are not sat­is­fied that the ac­com­mo­da­tion you have paid for matches the de­scrip­tion you were given, speak to the ac­com­mo­da­tion provider di­rectly, or con­tact the on­line plat­form through their in­ter­nal dis­pute res­o­lu­tion process.

“If you can’t re­solve the mat­ter in this way, lodge a com­plaint with the Of­fice of Fair Trad­ing.

“Be aware of the terms and con­di­tions you agreed to when you booked, but keep in mind these terms are not al­lowed to be un­fair and they do not over­ride your con­sumer rights.

“An ex­am­ple of an un­fair con­tract term would be one that al­lows the busi­ness to charge a con­sumer’s credit card for al­leged room dam­ages with­out giv­ing any no­tice or the op­por­tu­nity to dis­pute the charge.

“How­ever, it is not an un­fair term for the busi­ness to charge you for the book­ing if you can­cel be­cause you have changed your mind and you have not given them suf­fi­cient no­tice.”

Those who want to read up on their rights be­fore they head off on hol­i­day, in­clud­ing fur­ther in­for­ma­tion on un­fair con­tract terms, can log onto www.qld.gov.au/fair­trad­ing.

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