Chop­per firm soars above ri­vals dur­ing awards night

High praise for Ptero­dactyl He­li­copters

The Queensland Times - - BUSINESS - FIRM FO­CUS

A HE­LI­COPTER flights and tours com­pany is cel­e­brat­ing after tak­ing out two top awards at the 2018 Ip­swich Busi­ness Awards re­cently.

Ptero­dactyl He­li­copters has hit new heights by scoop­ing Small Busi­ness of the Year and Cus­tomer Ser­vice, and fi­nal­ist for Busi­ness Per­son of the Year for owner and chief pi­lot cap­tain Mike Jarvis.

The busi­ness has re­peat­edly been awarded fi­nal­ist or win­ner over the past sev­eral years.

“I jok­ingly say we won two-and-a-half awards. The one that we are all about is the cus­tomer ser­vice award,” Mr Jarvis said.

Mr Jarvis was de­lighted to be nom­i­nated and to win the awards.

“It is fan­tas­tic and it is great to be recog­nised; it means we have to keep up our stan­dards and our level of ser­vice. We just have to keep do­ing it and do­ing it bet­ter,” he said.

Mr Jarvis hon­oured his wife Jo­hey for her sig­nif­i­cant role in the busi­ness along with the rest of the team.

“None of this (day-to-day work) would hap­pen without my wife. Frankly, ev­ery­thing but fly­ing, that is what she does. The sched­ul­ing and keep­ing ev­ery­thing or­gan­ised; she makes a slick op­er­a­tion,” he said.

Ptero­dactyl He­li­copters opened in 2008.

Qual­i­fied com­mer­cial pi­lot and en­gi­neer, Mr Jarvis nav­i­gated his busi­ness through the GFC and other sig­nif­i­cant chal­lenges.

His pas­sion and en­thu­si­asm is pal­pa­ble and guests feel im­me­di­ately wel­come and at ease.

“We are about cre­at­ing mem­o­ries, that is our busi­ness. Peo­ple love the dif­fer­ent pack­ages we of­fer,” he said.

From ro­man­tic din­ners, cel­e­bra­tions, wed­dings and spe­cial oc­ca­sions, Ptero­dactyl He­li­copters works closely with Ip­swich Tourism and lo­cal tourist lo­ca­tions and venues to work the pack­ages.

The Jarvis’s are en­tre­pre­neur­ial and have cre­ated the “river run”, beer, food and wine trips, the win­ery lunch and the mag­nif­i­cent food sa­fari to make their he­li­copter pack­ages the best around.

“We do week­end pack­ages, trips across Bris­bane, around the val­leys, and our sun­set flights. One great one is the I’m a Celebrity,” Mr Jarvis said.

“We have you ar­rive in rock­star-style for that spe­cial event. It is just great; peo­ple have a lot of fun and see a lot.”

Mr Jarvis works with 62 op­er­a­tors and cov­ers Ip­swich and the three val­leys, as well as Bris­bane and the bay.

It is no ac­ci­dent the busi­ness is award-win­ning. Ev­ery staff mem­ber knows what it is to be a Ptero­dactyl em­ployee. Mr and Mrs Jarvis live and breathe the com­pany.

“This is our train­ing pro­gram – and ev­ery­one does it. Ev­ery­one knows it is about the cus­tomer,” Mr Jarvis said.

As a premier tourist prod­uct for the area or by sup­port­ing other tourist des­ti­na­tions, it is a busi­ness that has gone from strength to strength.

Check out the pack­ages and de­tails on their web­site.

Photo: Na­dine Shaw

SIGHT­SEE­ING: Ptero­dactyl He­li­copters drops in at a win­ery and, be­low, Cap­tain Mike Jarvis.

ASH­LEY JONES

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