Rush­worth cus­tomer ser­vices fac­ing cuts

The Riverine Herald - - REFLECTIONS FROM THE PAST -

CAM­PASPE Shire Coun­cil is cut­ting Rush­worth’s cus­tomer ser­vice cen­tre’s op­er­at­ing days again.

But say the changes com­mu­nity need’’.

Mayor Adrian We­ston said changes were made to the op­er­at­ing days and hours of the cen­tre in March 2017, mov­ing from open­ing five days per week, to three days per week.

Since that time an on­go­ing re­view of all ser­vice cen­tres has been un­der­way to ‘‘mon­i­tor num­bers vis­it­ing each site’’.

Now coun­cil has de­cided to re­duce the days from three to two.

‘‘With on­line trans­ac­tions in­creas­ing, the num­ber of cus­tomer visits to all our five ser­vice cen­tres are re­duc­ing,’’ Cr We­ston said.

The new op­er­at­ing days of the Rush­worth Cus­tomer Ser­vice Cen­tre will be Tues­day (8.30am to 4.30pm, closed be­tween noon and 1pm) and Fri­day (8.30am to 4.30pm, closed be­tween noon and 1pm).

At Rush­worth, cus­tomer num­bers have not in­creased across the cur­rent three days of open­ing, with around only 11 peo­ple per day need­ing to at­tend the cen­tre.

“At Ton­gala, where the cen­tre moved from five days per week to two days per week, daily num­bers have in­creased, con­sol­i­dat­ing visits into the open­ing days,” Cr We­ston said.

“By putting our staff re­sources where they are needed, we can bet­ter re­spond to the chang­ing needs and pref­er­ences of our com­mu­nity, now and into the fu­ture.”

The changes at Rush­worth will take ef­fect from Fri­day, 4 Jan­uary 2019.

“This will see the Rush­worth Cus­tomer Ser­vice Cen­tre open­ing after the Christ­mas break on Wed­nes­day, 2 Jan­uary and Fri­day, 4 Jan­uary, with the change start­ing the fol­low­ing week,” Cr We­ston said.

Cus­tomers con­tinue to have a num­ber of meth­ods to con­tact coun­cil, by phone on 1300 666 535 or via email to [email protected]­paspe.vic.gov.au as well as through cus­tomer ser­vice cen­tres.

Pay­ments can also be made by a num­ber of meth­ods, with coun­cil’s web­site of­fer­ing a se­cure pay­ment method for rates, debtor pay­ments, an­i­mal re­newal reg­is­tra­tions and ap­pli­ca­tion fees. Fur­ther ser­vices are planned to be avail­able on­line, such as lodg­ing a ser­vice re­quest, early in the New Year.

Coun­cil will closely mon­i­tor the change to ser­vice cen­tre open­ing days over the com­ing six months to en­sure it meets the chang­ing pat­terns of cus­tomer re­quire­ments.

Li­brary open­ing days and hours will not change. will ‘‘bet­ter meet

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