High-tech help

NICHOLAS Rolfe & Associates provides an array of legal services to our community.

The firm has three solicitors and one conveyancing clerk who are ready and able to assist in a variety of areas of law.

Since the changes to the operating environment brought on by COVID-19 restrictions, the firm has embraced and continues to conduct business using new technologies.

Clients can choose whether they wish to attend appointments in person, over the telephone or via video conferencing (using Zoom, Skype or Microsoft Teams).

Additionally, the firm has utilised electronic document signing capabilities, so clients can sign agreements and contracts of sale without having to leave their home.

“New technologies have made an enormous difference to the processes for buying and selling properties, including electronic settlements and the phasing out of paper certificates of title,” conveyancing clerk Joanne Tomasini said.

The landscape has changed dramatically in relation to the court schedule and procedure for court appearances as a result of COVID-19.

The firm’s criminal law solicitor Matthew Mahady estimates during the past six months he has appeared in court by video-link for two-thirds of his matters — saving on time and cost for both the business and the client.

According to principal solicitor Selina Handley, the pandemic has shown the legal industry can be flexible and meet the demands of clients and courts while maintaining appropriate social distancing, working remotely and embracing technology.

“Technology facilitates new and better ways of providing services to our clients, however in relation to civil litigation, estate planning and deceased estate matters, it is important clients have the option to meet their solicitor face-to-face,” she said.

It is crucial to develop strong and trusting solicitor-client relationships, and often this can only be properly achieved through spending time meeting with the client in person.

Solicitor Elricia Schoeman provides family law advice and has seen an increase in work, which anecdotally may be due to the challenges faced by families during the lockdown period.

“This area of law is always difficult for people to navigate, especially during a time of increased stress and emotional turmoil, so it is important clients obtain legal advice early in the process, so they understand their rights,” she said.