A CHECK-IN CHECKLIST
This week a very charming, passionate employee of Peninsula Hotels told me of a secret research and development facility in Asia where prototypes of new room designs and communal spaces are tested. Lighting, furniture configurations, bathroom layout, new technology and so forth, are analysed to ensure the customer experience in one of the world’s most elite hotel brands is perfect.
It got me thinking about the little features that turn a hotel from being just a bed and shower for the night, to something more special. Here’s a list of standouts from recent visits:
• The smell of freshly baked bread on arrival at The Rees in Queenstown • The sensor light at ME London that turned on during nocturnal loo visits • The monogrammed pillowcase at The Peninsula Beverly Hills
• The gym at Kerry Hotel, Hong Kong • The toiletries at COMO Hotels
• The signature fragrance that permeates all Langham hotels
• The grey marle bathrobe at 1 Hotel Central Park in New York
• The room service menu at the Mayfair Hotel in Adelaide
• The proximity to the departure area at the Fairmont Vancouver Airport
There are also big ticks for the following simple features: a USB port next to the bed; easily accessible power point; hair elastics in the amenities kits; window covering that allows for privacy and natural light.
My holy grail is a decent-sized tea cup, but alas I’ve never hit the jackpot on that one so I always carry my own.
I’d love to know your pet hotel peeves and pluses ... maybe one day I’ll be invited to Peninsula’s research centre and I’ll be able to share them with one of the best in the world.