Plain speak­ing

The Sunday Times - - YOUR SAY WA - RB HALVORSEN Ar­dross

Plain (and cor­rect) speak­ing should start with De­part­ment of Hu­man Ser­vices gen­eral man­ager Hank Jon­gen (Man­darins learn English, TST Jan 6).

Wel­fare re­cip­i­ents are not cus­tomers as he de­scribes them. Cus­tomers pay for goods and ser­vices, they do not re­ceive wel­fare.

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