Help­ing you to hear, right here

The Weekly Advertiser Horsham - - News -

Tim Rayner Audiology is cel­e­brat­ing 10 years of pro­vid­ing ser­vices to the Wim­mera. Its pri­vate clinic has been based at Wim­mera Health Care Group and in Novem­ber 2017, the busi­ness opened a new clinic at 28 Dooen Road, Horsham. Over the past six months Tim Rayner Audiology has been ren­o­vat­ing and trans­form­ing a 1950s four bed­room home into a hear­ing clinic and staff ac­com­mo­da­tion quar­ters. All five au­di­ol­o­gists will be work­ing from this fa­cil­ity at var­i­ous times. In the past six months the busi­ness has in­tro­duced a new range of hear­ing aids for both Dan­ish Widex and Swiss Phonak brands. Be­ing an in­de­pen­dent, fam­ily-run busi­ness means they are not con­trolled by any par­tic­u­lar man­u­fac­turer of hear­ing aids and can pick freely from any hear­ing aid that is avail­able in Aus­tralia. None of Tim Rayner’s au­di­ol­o­gists or staff mem­bers re­ceives any fi­nan­cial in­cen­tive or com­mis­sion for ser­vices or prod­ucts pro­vided for pa­tients within the clinic. Tim Rayner Audiology was es­tab­lished ini­tially by Tim him­self in 1990 as a pri­vate prac­tice based in War­rnam­bool. For well over 25 years it has been pro­vid­ing ser­vices to the greater Hamil­ton re­gion and now, as the clinic has con­tin­ued to suc­cess­fully grow, in the Wim­mera for the past 10 years. “We now have well over 500 hear­ing aid pa­tients in the Wim­mera re­gion,” Tim said. “Within the new fa­cil­ity, not only is there an up­graded con­sult­ing room, but a state of the art test­ing fa­cil­ity and a pro­ce­dure room for higher level of wax and ear health man­age­ment.” Over the last 18 months, Tim Rayner has been in­volved in the Widex Unique hear­ing-aid study where 20 clin­ics around the world in 10 dif­fer­ent coun­tries were se­lected to be the first to pro­vide such hear­ing aids to their pa­tients. The study also re­flected on the per­for­mance of these pa­tients and their feel­ings about the hear­ing aids. This par­tic­u­lar study gave Tim and his staff an ex­cel­lent in­sight into what pa­tients re­quire from their hear­ing aids. New-age hear­ing aids have data log­ging, a sys­tem that en­ables them to track hear­ing aid per­for­mance with pa­tients, their abil­ity to change the hear­ing aids in terms of vol­ume and also sound qual­i­ties. One of the big­gest changes in hear­ing aids was not nec­es­sar­ily when they went dig­i­tal in 2000, but more so when hear­ing aids be­came more wire­less com­pat­i­ble. This has en­abled an abil­ity to con­nect mo­bile phones and tele­vi­sions di­rectly into hear­ing aids, ei­ther with wire­less or Blue­tooth tech­nol­ogy. Tim’s team also un­der­stands the im­por­tant na­ture of a fam­ily ther­apy model where the hear­ing loss is not only just the pa­tient’s, but also a chal­lenge for the ex­tended fam­ily. They work with the en­tire fam­ily to make sure that peo­ple un­der­stand the im­pact of any hear­ing loss that pa­tients have and also the best meth­ods to help that per­son cope. It is im­por­tant to note that Tim Rayner and his staff will still con­tinue to pro­vide free hear­ing care clin­ics through Wim­mera Health Care Group via re­fer­ral from a gen­eral prac­ti­tioner. This is es­pe­cially im­por­tant for their work with the pae­di­atric pop­u­la­tion of the Wim­mera. This new de­vel­op­ment is ex­cit­ing for Tim Rayner Audiology and staff look for­ward to im­prov­ing their qual­ity of care for all pa­tients. The in­vest­ment also sig­nals a long-term com­mit­ment to the re­gion. “We will pro­vide the high­est pos­si­ble qual­ity of care for pa­tients whether they be pri­vate pa­tients, or pub­lic pa­tients through the Pen­sioner-dva Hear­ing Aid Scheme,” Tim said. “Early in the New Year there will be a grand open­ing for the build­ing and fa­cil­i­ties and we look for­ward to not only wel­com­ing our cur­rent pa­tients but also new pa­tients.” For fur­ther de­tails and ap­point­ments, peo­ple can call 5560 5833. It is def­i­nitely a bright fu­ture that Tim Rayner Audiology sees for its ser­vice pro­vi­sion, one of con­tin­ual im­prove­ment, not only in prod­ucts, but also the re­quired skills and care for its pa­tients.

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