Volunteering expert to return
Internationally renowned volunteer management expert Rob Jackson will host two workshops detailing good customer service and exploring volunteering myths when he returns to Horsham this month.
With an impressive background that includes leading and managing volunteers and volunteering programs for more than 20 years, Ukbased Mr Jackson, who is scheduled to speak at the 2018 National Volunteering Conference in Sydney, will be at the Centre for Participation on June 25, off the back of the success of his workshops in November.
The first workshop, ‘Customer service and volunteering’, will explore the importance of good customer service in volunteer programs and what co-ordinators can do to improve the service their organisation provides.
Workshop two, ‘Myths of volunteer management’ will explore some of the commonly held myths surrounding volunteering to enable co-ordinators to sharpen their knowledge and better support their volunteers.
Mr Jackson said he was excited to return and be part of what he believed was an important time for the Australian volunteering movement.
“I’ve had the pleasure of working with the Centre for Participation and many other Wimmera organisations in my previous training sessions,” he said.
“The hospitality, friendliness and commitment of volunteer co-ordinators in the region is exceptional.”
Mr Jackson said whether we liked it or not, societies were increasingly consumer-driven.
“We all now have higher expectations of our interactions with business and service providers than we did a decade ago,” he said.
“We expect fast responses to questions, speedy delivery of purchases and a high standard of professionalism in our dealing with others. Volunteering is not immune to this.
“As the old cliché goes ‘you only have one chance to make a good impression’, so volunteer involving organisations and volunteer co-ordinators have to be highly attuned to delivering great customer service to existing and potential volunteers.
“I hope people will pick up some hints and tips about how to deliver great customer service in their work with volunteers and leave the workshop with some actionable steps to further improve their work.”
Centre for Participation chief executive Julie Pettett said the organisation was thrilled to bring Mr Jackson back to the region.
“We know the workshops being offered are both relevant and timely,” she said.
“Organisations powered by volunteers are very important to our communities.
“People who co-ordinate volunteers, whether they be paid staff or volunteers themselves, are an integral part of these organisations and, as such, need to be supported to grow in their role.
“Rob’s workshops will provide a valuable professional development opportunity.”
People can attend one workshop for $40 or both for $65. People can call Centre for Participation on 5382 5607 or email [email protected]treforparticipation.org.au to book.