Vol­un­teer­ing ex­pert to re­turn

The Weekly Advertiser Horsham - - Queen’s Birthday honour recipents -

In­ter­na­tion­ally renowned vol­un­teer man­age­ment ex­pert Rob Jack­son will host two work­shops de­tail­ing good cus­tomer ser­vice and ex­plor­ing vol­un­teer­ing myths when he re­turns to Hor­sham this month.

With an im­pres­sive back­ground that in­cludes lead­ing and manag­ing vol­un­teers and vol­un­teer­ing pro­grams for more than 20 years, Ukbased Mr Jack­son, who is sched­uled to speak at the 2018 Na­tional Vol­un­teer­ing Con­fer­ence in Syd­ney, will be at the Cen­tre for Par­tic­i­pa­tion on June 25, off the back of the suc­cess of his work­shops in Novem­ber.

The first work­shop, ‘Cus­tomer ser­vice and vol­un­teer­ing’, will ex­plore the im­por­tance of good cus­tomer ser­vice in vol­un­teer pro­grams and what co-or­di­na­tors can do to im­prove the ser­vice their or­gan­i­sa­tion pro­vides.

Work­shop two, ‘Myths of vol­un­teer man­age­ment’ will ex­plore some of the com­monly held myths sur­round­ing vol­un­teer­ing to en­able co-or­di­na­tors to sharpen their knowl­edge and bet­ter sup­port their vol­un­teers.

Mr Jack­son said he was ex­cited to re­turn and be part of what he be­lieved was an im­por­tant time for the Aus­tralian vol­un­teer­ing move­ment.

“I’ve had the plea­sure of work­ing with the Cen­tre for Par­tic­i­pa­tion and many other Wim­mera or­gan­i­sa­tions in my pre­vi­ous train­ing ses­sions,” he said.

“The hos­pi­tal­ity, friend­li­ness and com­mit­ment of vol­un­teer co-or­di­na­tors in the re­gion is ex­cep­tional.”

Mr Jack­son said whether we liked it or not, so­ci­eties were in­creas­ingly con­sumer-driven.

“We all now have higher ex­pec­ta­tions of our in­ter­ac­tions with busi­ness and ser­vice providers than we did a decade ago,” he said.

“We ex­pect fast re­sponses to ques­tions, speedy de­liv­ery of pur­chases and a high stan­dard of pro­fes­sion­al­ism in our deal­ing with oth­ers. Vol­un­teer­ing is not im­mune to this.

“As the old cliché goes ‘you only have one chance to make a good im­pres­sion’, so vol­un­teer in­volv­ing or­gan­i­sa­tions and vol­un­teer co-or­di­na­tors have to be highly at­tuned to de­liv­er­ing great cus­tomer ser­vice to ex­ist­ing and po­ten­tial vol­un­teers.

“I hope peo­ple will pick up some hints and tips about how to de­liver great cus­tomer ser­vice in their work with vol­un­teers and leave the work­shop with some ac­tion­able steps to fur­ther im­prove their work.”

Cen­tre for Par­tic­i­pa­tion chief ex­ec­u­tive Julie Pet­tett said the or­gan­i­sa­tion was thrilled to bring Mr Jack­son back to the re­gion.

“We know the work­shops be­ing of­fered are both rel­e­vant and timely,” she said.

“Or­gan­i­sa­tions pow­ered by vol­un­teers are very im­por­tant to our com­mu­ni­ties.

“Peo­ple who co-or­di­nate vol­un­teers, whether they be paid staff or vol­un­teers them­selves, are an in­te­gral part of these or­gan­i­sa­tions and, as such, need to be sup­ported to grow in their role.

“Rob’s work­shops will pro­vide a valu­able pro­fes­sional devel­op­ment op­por­tu­nity.”

Peo­ple can attend one work­shop for $40 or both for $65. Peo­ple can call Cen­tre for Par­tic­i­pa­tion on 5382 5607 or email [email protected]­tre­for­par­tic­i­pa­tion.org.au to book.

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