Community satisfaction survey

Research agency National Field Services is contacting Northern Grampians Shire residents as part of a community satisfaction survey.

The survey, which began last week, will canvass the views of 400 shire residents on the performance of the Northern Grampians Shire Council.

The council commissioned National Field Services to conduct the independent survey, which will assess the council’s performance across a range of metrics to identify ways to improve service delivery to residents.

Northern Grampians Shire mayor Kevin Erwin encouraged people to have their say.

“This is a great opportunity for those interviewed to have their say on how council is travelling,” he said.

“The overall results go to council for debate, and then we see if things can be tweaked based on those answers.”

All details and individual responses collected as part of the survey will be kept confidential, with only the overall results being shared with Northern Grampians Shire Council.

For more information, residents can call council’s customer service team on 5358 8700.