One third of flight off before boarding
A MISSED biannual state conference, international travel plans ruined and having to cancel last-minute a specialist appointment.
That was the reality many upset passengers faced on Friday morning as they were told they would not be able to board their flight from Roma to Brisbane.
Only three flights operate eastbound most weekdays, with many passengers planning weeks or months in advance to ensure they are able to get to the state’s capital without a hitch.
Janne Larsen booked her flights three weeks ago.
As the director of Andersens Roma, she was to attend a state conference with her husband which began on Saturday morning.
Her flight was due to arrive at 12.35pm Friday, with plenty of time to get down the coast beforehand, and regroup with her husband who had ridden the distance on his motorcycle.
“The most important meeting of the conference starts at 8.30am. I now won’t be getting on a flight out of Roma until 11.35am,” she said on Friday.
“By the time I get to the coast, it won’t be until 3pm, I will have missed the meeting.”
This morning, she received a notification from Qantas that her flight had been delayed until 12.10pm. En route to the airport, that was pushed back further until 12.55pm.
“When I went to check in, I was asked if I had a connecting flight. I didn’t and then she said some people wouldn’t be able to go on the flight,” she said.
“She said Qantas said they weren’t sending the plane needed for the 74 passengers, they were sending a smaller plane which could only seat 50.”
Although Mrs Larsen said lshe was not angry, she could understand why many passengers were upset.
“Qantas said they will pay for meal vouchers and a night in a hotel, but I live here. We don’t need that, I just need to get down there,” she said.
“They should be sending a second plane. If it was anybody else they would have to make good for what they were doing. We only have limited flights, we rely on them. People book them to go to concerts and specialist appointments and meetings.”
Qantas was contacted for comment, but has not responded.
NO ROOM: Qantas passengers were left furious on Friday after they were told there weren’t enough seats for them on a Brisbane based flight from Roma Airport.