New Amadeus “Duty of Care” tool

Amadeus has launched a new product which aims to help employers and TMCS better manage and comply with their Duty of Care obligations for travelling staff. Dubbed ‘Mobile Messenger’, the system allows travellers to be easily located and assisted in the event of an incident, with features including interactive mapping and a GPS locator.

Traveller data is automated and updated in real-time, with the system allowing users to filter by airline or company to quickly identify travellers who may be impacted. Travellers can be contacted via a range of means including a smartphone app, SMS or e-mail, with both one-way messaging (to provide updates for passengers in the field) and two-way messaging (to confirm traveller status) available as part of the system. Other optional features include risk intelligence as well as live flight status and tracking, with Mobile Messanger powered by Charter Solutions International with risk intelligence provided by Riskline.

Amadeus IT Pacific MD Tony Carter said the product not only enables companies to meet their legal and ethical responsibilities, but also enhances the travel experience for staff by keeping them well informed and providing fast and efficient assistance when needed. Mobile Messenger has already been implemented by Helloworld’s Nz-based TMC operation APX Travel Management.