Do­mes­tic topped by Vir­gin Aus­tralia

Travel Bulletin - - ISUES & TRENDS -

strong brand recog­ni­tion from travel agency cus­tomers in­cluded Cathay Pa­cific, Hawai­ian Air­lines, Qatar Air­ways, Thai Air­ways, Garuda and Air Canada. Travel agent re­spon­dents to the sur­vey showed a pref­er­ence for Vir­gin Aus­tralia when it came to the do­mes­tic air­lines they reg­u­larly sell. Vir­gin also topped the do­mes­tic poll for solv­ing cus­tomer prob­lems and of­fer­ing “com­pet­i­tive com­mis­sions,” although on the do­mes­tic com­mis­sion front the clear win­ner was “none of the above”. Qan­tas do­mes­tic was rated as best for cor­po­rate and group travel, and agents ranked the QF do­mes­tic busi­ness class more highly than that of Vir­gin. De­spite the ex­pan­sion of Skyteam which now boasts Garuda, China Air­lines, China East­ern, China South­ern, Delta, Korean Air, Viet­nam Air­lines and Xi­a­men Air­lines as on­line car­ri­ers into Aus­tralia, only 7% of re­spon­dents said they reg­u­larly sold Skyteam fare prod­ucts. the air­lines’ dis­re­spect for travel agents is as­tound­ing. The air­line call cen­tres ap­pear to be filled with barely trained staff, who are

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